Privacy Policy

Privacy Policy

Welcome to Warda Group

At Warda Group, protecting your privacy is one of our highest priorities. We understand that when you trust us with your travel arrangements, visa applications, Hajj and Umrah services, hotel reservations, transportation, and airline bookings, you are also trusting us with your personal information.

We appreciate this trust and are committed to protecting your information through responsible collection, secure storage, and lawful processing practices.

This Privacy Policy explains how we collect, use, maintain, disclose, and safeguard your information whenever you visit our website, communicate with our offices, submit an inquiry, request a quotation, make a reservation, or purchase any of our services.

Our commitment is to operate with complete transparency, honesty, and professionalism while ensuring that your personal data remains protected according to internationally accepted privacy standards.

Information We Collect

To provide efficient travel and tourism services, we may collect different categories of information from our customers.

Personal Information

We may collect personal identification information including:

Full name
Father’s name
Mother’s name (where required)

Nationality
Passport number
Passport expiry date
Date of birth
Gender
Marital status
Occupation
Residential address
Postal address
City
Country
Emergency contact details
Additional identification information required for visa or travel processing

Contact Information

When you communicate with us, we may collect:

Mobile number
WhatsApp number
Email address
Office telephone number
Alternative contact number
Mailing address
Preferred communication method

Travel Information

Depending on the service requested, we may collect:

Travel itinerary
Airline preferences
Departure and arrival destinations
Hotel preferences
Transportation requirements
Travel history
Visa history
Previous Umrah or Hajj records
Passport copies

Photographs
Vaccination certificates
Insurance documents
Additional documentation required by immigration authorities

Financial Information

For payment processing, we may collect:

Invoice information
Payment receipts
Bank transfer confirmations
Billing information
Transaction references

We do not permanently store debit card, credit card, or online banking passwords.**

How We Use Your Information

The information we collect helps us deliver professional, reliable, and efficient travel services.

Your information may be used to:

Process Umrah and Hajj applications
Process Tourist and Transit Visas
Reserve airline tickets
Book hotels in Makkah, Madinah, Dubai, and other destinations
Arrange airport pickup and drop-off
Organize transportation services
Provide VIP travel arrangements
Confirm reservations
Process customer payments
Prepare invoices and receipts
Respond to customer inquiries
Provide travel updates
Notify customers regarding schedule changes
Improve customer service
Conduct internal business analysis
Improve website functionality
Maintain legal records
Comply with Saudi Arabia, Pakistan, UAE, and other applicable government regulations

Legal Basis for Processing

We process your personal information only when legally permitted.

This includes processing necessary for:

Performing contractual obligations
Visa application procedures
Travel booking requirements
Legal compliance
Government regulations
Customer consent
Fraud prevention
Business administration

Sharing Your Information

Your information may be shared only when necessary to complete the services requested by you.

We may share information with:

Saudi Ministry of Hajj and Umrah
Ministry of Interior
Immigration Authorities
Airlines
Hotel Partners Transport Companies
Visa Processing Centers
Insurance Companies
Government Agencies
Payment Service Providers
Legal Authorities (when required by law)

Every organization receiving your information is expected to maintain appropriate security and confidentiality standards.

We never sell customer information to marketing companies.

Data Protection

Warda Group has implemented multiple security measures designed to protect your information.

These include:

Secure database management
Password-protected systems
SSL-encrypted website connections
Firewalls and malware protection
Restricted employee access
Secure document storage
Regular security monitoring
Employee confidentiality agreements
Data backup procedures
Secure destruction of outdated records

Although no electronic system is completely secure, we continuously improve our security infrastructure to minimize risks.

Cookies Policy

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

Remember your preferences
Improve website speed
Analyze visitor behavior
Monitor website performance
Prevent fraud
Improve customer experience
Customize website content
Maintain login sessions

You may disable cookies through your browser settings at any time.

Third-Party Websites

Our website may contain links to external websites including airlines, hotel booking platforms, payment gateways, government websites, visa portals, and travel partners. Once you leave our website, this Privacy Policy no longer applies. We recommend reviewing the privacy policy of every external website before submitting personal information.

Children’s Privacy

Our services are intended primarily for adults. We do not knowingly collect personal information from children under the age of 18 without the consent of parents or legal guardians. If such information is accidentally collected, appropriate steps will be taken to remove it.

International Data Transfers

Because Warda Group operates internationally, your information may be transferred between our offices and authorized partners located in Saudi Arabia, Pakistan, UAE, United Kingdom, Canada, and other countries where necessary to provide travel services. Appropriate safeguards are implemented to ensure the security of transferred information.

Your Rights

You have the right to:

Access your information
Correct inaccurate information
Request updates
Request deletion where legally possible
Withdraw marketing consent
Request a copy of your stored information
File a privacy complaint
Request information regarding data processing

Data Retention

We retain customer information only for as long as required for:

Visa processing
Travel bookings
Government compliance
Financial record keeping
Legal obligations
Business operations
Customer support
Dispute resolution

Information that is no longer required is securely deleted or permanently anonymized.

Changes to This Privacy Policy

Warda Group reserves the right to modify this Privacy Policy without prior notice whenever necessary due to changes in legislation, business practices, government regulations, technological improvements, or operational requirements. Customers are encouraged to review this page periodically.